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Avoid Scams

FTX Group takes the safety and privacy of its customers seriously, we provide this page to help forewarn our customers and provide some guidance if you think you may have become a victim of fraud.

Top tips

  • Never give out personal information if you cannot verify the identity of the person or company contacting you
  • Never pay in advance for the promise of a loan
  • Never send money to a person or company if you don’t recall taking a loan from them

Fraud is sometimes difficult to spot: some fraudsters take the name of genuine companies and pose as them sending letters or making cold telephone calls to their victims promising loan deals that don’t really exist. They invite the victim to part with the cash on the promise that a loan will follow. Be aware of these types of scams.

Below is a common scam where fraudsters have impersonated lenders or credit brokers, please read the details and learn how to protect yourself.

Clone Firms

The fraudsters responsible for this scam demand upfront payment of various “fees or taxes,” requesting payment via money, online or cash transfers in order to get you a loan.

These scammers are not affiliated with FTX Group or anyone associated with us. FTX Group does not require upfront payment on any of its partners panel of lenders loans, and does not charge application fees. These scammers often attempt to copy legitimate lenders’ licenses, or use fake loan confirmations or approval letters.

  • They ask for payment in advance
  • They ask for a prepaid debit card
  • They ask you to transfer them money

They send fraudulent approval or confirmation emails, SMS or letters

Read how to protect yourself from clone firms


If you suspect that a clone firm or any other unauthorized firm have contacted you and tried to obtain personal details please contact the Financial Conduct Authority consumer helpline at 0800 111 6768 if you have any questions please email us at [email protected]

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